Free Customer Experience Courses

FREE CERTIFICATE INCLUDED
  • The Role of Technology in Customer Service

    The Role of Technology in Customer Service

    Learn how technology transforms customer service using CRM, AI chatbots, omnichannel support, ticketing systems & predictive analytics for better CX.

  • The Customer Experience Blueprint

    The Customer Experience Blueprint

    Learn to use CRM, AI, chatbots, omnichannel tools & predictive analytics to automate, personalize & elevate customer service.

  • The Art of Building Customer Loyalty

    The Art of Building Customer Loyalty

    Learn key frameworks, tools, and practices for exceptional customer service. Master active listening, empathy, personalization, and multi-channel support to boost loyalty.

  • Active Listening for Customer Delight

    Active Listening for Customer Delight

    Master active listening with the 3 R’s, empathy, and customer-centric communication to drive loyalty, reduce errors, and boost retention.

  • Problem Solving for Customer Success

    Problem Solving for Customer Success

    Master the 4-step problem-solving framework with tools like probing, funneling, empathy, and structured communication to boost CX and retention.

  • How to get Loyal Customers

    How to get Loyal Customers

    Learn customer retention using the 8Cs framework, 3Rs model, 4Ps strategy, real brand case studies, and feedback-led loyalty methods.

  • Sales and Customer Enablement

    Sales and Customer Enablement

    Learn actionable strategies to equip your teams with the tools and knowledge for driving sales, satisfaction, and product adoption.

  • Empathy-Driven Marketing

    Empathy-Driven Marketing

    Master customer-centric strategies: understand Indian consumers, build personas, personalize at scale, and track success with CSAT, NPS, and LTV.