About the Course
Master customer retention with frameworks like CRM, loyalty programs, proactive support, NPS, CLV, and personalized strategies.
What You’ll Learn
- Personalize customer experiences using data like purchase history and preferences to boost loyalty and repeat business.
- Implement proactive communication strategies to engage customers with timely updates, building trust and satisfaction.
- Design effective loyalty programs that reward repeat purchases, offering exclusive benefits and fostering emotional brand connections.
- Deliver excellent customer support across multiple channels, ensuring quick, accessible, and empathetic assistance.
- Cultivate trust and transparency through clear policies, honest reviews, and open communication.
- Measure retention success by tracking metrics like NPS, repeat purchase rate, and CLV using CRM tools and analytics.
Course Format
This course consists of on-demand video lessons that you can access at your own pace. Each module is designed to provide you with actionable strategies and real-world examples to improve your customer retention efforts.
Who It’s For
- Marketing Professionals
- Customer Success Managers
- Entrepreneurs and Business Owners
- Anyone looking to improve customer loyalty and retention
Course Structure
- Price: FREE
- Duration: 60 minutes
- Format: On-demand video lessons
- Mode: Self-paced
- Certificate: Yes, with completion
- Where: Available on the Juno School mobile app (Android & iOS)
Why Take This Course
In today’s competitive market, retaining customers is more crucial than ever. This course provides you with the essential frameworks and strategies to build lasting customer relationships, increase customer lifetime value, and drive sustainable business growth. By the end of this course, you’ll have a clear roadmap to implement effective retention initiatives.